Frequently Asked Questions
Creating your digital business cards
Sharing your digital business cards
Where can I get HiHello?
How much does HiHello cost?
How do I contact customer support?
I love HiHello! How can I show my support?
You can also help us spread the word about HiHello by posting to your social media accounts and tagging us. We’re always excited to see social media posts featuring your #HiHelloCard!
Where do I send feedback?
I found a bug! What should I do?
- Web: Click on your name at the top right and select Contact Support.
- Mobile: Tap settings and scroll down to the Contact Support page
- Mail: Contact us at email@example.com
I’m interested in writing about HiHello. Who should I contact?
Where can I find your media kit?
I’m interested in joining the HiHello team, are you hiring?
I forgot my password. Can I reset it?
Can I change the email associated with my account?
How do I delete my account?
How do I unsubscribe from marketing emails?
How do I sync to Google Contacts, Microsoft Outlook, or Salesforce?
How to Sync HiHello with Google Contacts on iOS
How to Sync HiHello with Google Contacts on the Web App
How to Sync HiHello Contacts with Microsoft Outlook
How to Sync HiHello with Salesforce
How do I export my contacts?
Any advice on becoming a better networker?
Why was HiHello created?
Creating Your Digital Business Cards
Can I make digital business cards without downloading the app?
How many digital business cards can I create?
What different cards do you recommend?
What information should I put on my business cards?
For a complete list of items you can add to your card, check out our guide to digital business cards.
What is the ideal image size and resolution for my photo?
How do I change the color of my digital business cards?
How To Change the Color of Your Digital Business Card
Any recommendations on what I should write in my business card headline?
How do I add a live photo or video to my card?
Can I edit my video once I add it to my card?
What else can I add to my digital business card?
One great thing about going digital is that you can put as much information as you’d like on your card, and you’ll never run out of space. Read our blog post, A Guide to Digital Business Cards, to learn more about everything you can include on your virtual business card.
How do I add a logo to my business card?
Adding a logo to your business card is simple with HiHello. Using the web app or the Android or iOS apps, use the search feature to find your logo, or upload it yourself to add a logo to your business card.
How To Add a Logo to Your Business Card
The ideal logo for a HiHello card is a square logo with a 1:1 aspect ratio or a rectangular logo with a 2:1 aspect ratio. Logos should be tightly cropped (no white space around them) to make them appear as large as possible on the card. A transparent background (PNG) and logo colors with light and dark backgrounds will yield the best results.
Since the logo also appears on virtual backgrounds and email signatures, we recommend using a high-resolution logo with a minimum size of 512x512 pixels.
What are badges?
With HiHello Professional, Business, and Enterprise, you can add multiple logos, accreditations, and affiliation badges to your card by using the badge feature. While editing your card, tap Badge and upload or search for a logo.
The ideal size for badges is always the highest resolution available. Badges are resized to a width of 256 pixels, with height adjusted to maintain the correct aspect ratio.
How do I insert my logo in my QR code?
Branded QR codes are available on Professional, Business, and Enterprise plans. Once you’ve signed up for a monthly or annual subscription, you can customize your QR code.
How do I create a custom link?
Custom links are available on Professional, Business, and Enterprise plans. Once you’ve signed up for a monthly or annual subscription, log into your account on the web app → click your card → Card Settings → Custom link.
How do I choose a different card design?
Choose from our three distinct design options with a HiHello Professional, Business, or Enterprise plan. At this time, card designs can only be updated on the HiHello web app. (Don’t worry—as soon as you save your card with the new design, it will automatically appear on your mobile app.)
If you have a HiHello Professional, HiHello Business, or HiHello Enterprise account, follow the steps in this guide:
How To Change Digital Business Card Designs
Sharing Your Digital Business Cards
How do I exchange business cards with another HiHello user?
Can I print my HiHello QR code on my paper business card? Will it ever expire?
To learn more, read our blog post: How To Print a QR Code From Your iPhone, Android, or Computer.
What is a QR code?
I’m having issues texting my card. What’s going on?
[+][country code][area code][phone number]
For more information, please visit the Twilio website.
Does HiHello support NFC?
Business Card Scanner
Do I need to have a separate QR code scanner app to scan other members' QR codes?
How do I scan paper business cards?
How long does it take for you to transcribe paper business card scans?
How many paper business cards can I scan?
Why can’t I scan more paper business cards?
Who is reviewing and digitizing my business card scans?
Self-Healing Address Book
What does “self-healing” mean?
How do I organize my contacts?
What are HiHello Groups?
Can I create my own groups?
Can I send a message to everyone in my group?
What’s a Live Contact™?
I’m being asked for a CardDAV password, how do I fix it?
To resolve this issue, please follow these steps:
1. Open the Settings app on your iPhone.
2. Tap on General
3. Scroll to the bottom and then tap on VPN & Device Management
4. Tap into the HiHello Contacts Profile
5. Tap on Remove Profile to remove the profile from your phone.
Once the profile has been removed, then:
1. Open the HiHello app.
2. Tap on the Settings tab
3. Tap on Sync Contacts
4. Tap on Contacts on this device
5. Tap on Download the HiHello Contacts Profile. It is very important that you do this only once. After the profile has been downloaded, then the rest of the steps are to be done in the iOS Settings app.
Return to the Settings app, then:
1. Tap on General
2. Tap on VPN & Device Management
3. Tap on the HiHello Contacts Profile
4. Install the HiHello Contacts Profile
Or, watch this video to learn more about syncing contacts with your iPhone.
What do the emojis mean?
How do I add HiHello contacts to my iPhone address book?
How do I add HiHello contacts to my Android address book?
Can I add all of the contacts in my phone’s address book to my HiHello contact list?
Can I send my updated card to everyone in my address book?
Can you explain this “Request Update” feature?
What is the HiHello widget?
How do I set up a HiHello widget on my iPhone?
How do I set up a HiHello widget on my Android?
How do I create a HiHello virtual background for Zoom?
How do I add/change/use a Zoom virtual background?
What information is included in my HiHello background for Zoom?
Do I have to have a HiHello account to make a Zoom virtual background?
Where can I make my HiHello virtual background?
Do HiHello virtual backgrounds work on Microsoft Teams?
Why is my virtual background appearing backward?
How do I create an email signature?
How do I upload my email signature to my email client?
How to add an Email Signature to Gmail
How to add an Email Signature to Outlook Desktop
How to add an Email Signature to Outlook Web
How to add an Email Signature to Outlook Desktop Mac
How to add an Email Signature to Apple Mail iOS
How to add an Email Signature to Apple Mail Desktop
How do I remove “Created with HiHello.me” from the bottom of my signature?
How many signatures can I make?
How much do HiHello email signatures cost?
If I change my business card, does my signature update automatically?
One of my emails ended up in a spam folder, what should I do?
How do I view my team’s contacts?
Subscription Plans & Billing
How much does HiHello cost?
To learn more, visit our Pricing page.