Frequently Asked Questions

Contents

General

Creating your digital business cards

Sharing your digital business cards

Business card scanning

Self-Healing Address Book

Virtual backgrounds

Email signatures

HiHello widget

HiHello Business

Subscription plans & billing

Privacy

General

Where can I get HiHello?

You can download the HiHello app for free in the App Store and Google Play Store. You can also use HiHello on the web.

How much does HiHello cost?

HiHello allows you to create and share your digital business card for free. For a more premium experience, we offer digital business card subscriptions with additional features for individuals and businesses.

Is HiHello active on social media?

Yes! We regularly post on our social platforms. Follow us to keep up with the latest product updates.

How do I contact customer support?

Oh no! We’re sorry you’re encountering an issue. If you can’t find the answer on this FAQ page, we recommend contacting us through the HiHello app for the most efficient support experience. If you’re unable to do so, you can fill out a form on our Contact Us page or email us at support@hihello.me.

I love HiHello! How can I show my support?

We’re so glad you’re loving HiHello! We'd love for you to leave us a 5-star review in the App Store or Google Play Store.

You can also help us spread the word about HiHello by posting to your social media accounts and tagging us. We’re always excited to see social media posts featuring your #HiHelloCard!

Where do I send feedback to?

We love hearing your comments; it’s how we make HiHello better! Please send your feedback to feedback@hihello.me, or fill out a form on our Contact Us page.

I found a bug! What should I do?

If you found a bug, we’d love to fix it. Please contact support through:

- Web: Click on your name at the top right and select Contact Support.
- Mobile: Tap settings and scroll down to the Contact Support page
- Mail: Contact us at support@hihello.me

I’m interested in writing about HiHello. Who should I contact?

Hi, hello 👋 If you’d like to write an article about HiHello, please contact press@hihello.me, and we’ll get back to you as soon as we can. In the meantime, check out our Press page.

Where can I find your media kit?

You can view our media kit on our Press page.

I’m interested in joining the HiHello team, are you hiring?

We’re flattered you’re interested in joining our team—check out our current openings! If you don’t see anything that’s a fit, feel free to drop us an email at jobs@hihello.me and we’ll let you know if we think it’s a match.

I forgot my password. Can I reset it?

You can reset your password here.

Can I change the email associated with my account?

You can change your email address in your HiHello Settings. Remember, the email address associated with your account is used for logging in and for all HiHello communications.

How do I delete my account?

If there’s anything we can do to improve your experience, please email us at feedback@hihello.me. If you want to your account, go to Settings and under Account, tap Delete Account. Type “Delete” to confirm the account deletion.

How do I unsubscribe from marketing emails?

If you’d like to stop receiving marketing emails, please click "Unsubscribe" at the bottom of the email to be removed from that list. If you are a HiHello user, you will continue to receive certain product-related emails that are integral to the HiHello app.

How do I export my contacts?

You can export your contacts by going to the HiHello Settings, scrolling down to the Advanced section, and tapping “Export Contacts.” Your exported contacts will be emailed to you.

Any advice on becoming a better networker?

Visit the blog to stay on top of current networking trends. Also, turn on push notifications and follow us on social media to never miss a networking tip. Another way to receive the best networking tips is to turn on push notifications for your HiHello mobile app.

Why was HiHello created?

We strongly believe in our mission: helping people strengthen relationships and amplify the power of their network. To learn more, visit our About Us page and read HiHello CEO and Co-founder Manu Kumar’s blog post about what led him to start HiHello.

Creating Your Digital Business Cards

Can I make digital business cards without downloading the app?

You can seamlessly create and share digital business cards on your computer with the HiHello web app. Switching from the web to the iOS or Android app allows you to take your digital business card with you wherever you go. 

How many digital business cards can I create?

You can make up to four different digital business cards with the free account. If you want more than that, you’ll need to upgrade to a subscription plan. To learn more, please visit our Pricing page.

What different cards do you recommend?

Everyone has their preferences, but we recommend having cards for personal use, work, networking, and even your side hustle.

What information should I put on my business cards?

The possibilities are endless! You can add your phone number(s), email(s), any social media handles, your company logo, payment, and messaging apps, and more. If you have a digital business card subscription, you can even add a video or live photo to your card—it’ll help you make a great first impression.

For a complete list of items, you can add to your card, check out our guide to digital business cards.

What is the ideal image size and resolution for my photo?

The ideal image or video size for your profile photo/video is 1024x1024, and the maximum file size is 20MB.

Is it okay to put social media handles on my digital business card? Is that unprofessional?

Sharing social media pages is a great networking tool to maintain your connections.

How do I change the color of my digital business cards?

The free version of HiHello gives you ten colors to choose from while customizing your card. If you want to customize your card's color(s) further, you’ll need to sign up for one of our digital business card subscription plans.

Here’s how to change the color of your card:

Free:
Select your card → Edit → Choose any color that appears under the “wave.”
Basic, Professional, or Business: Select your card → Edit → Pick from a preset color, or choose any color on the color wheel to customize the color of your card, the icons, and more.

Any recommendations on what I should write in my business card headline?

It depends on the type of card you’re creating. If it’s a networking card, perhaps list out your core skills and work history. If it’s a personal card, maybe make it a little more fun and write a bit about who you are outside of work! The headline can be a maximum of 280 characters and include links and emojis.

How do I add a live photo or video to my card?

The option to add a live photo or video to your card is available with any HiHello digital business card subscription. Just like you would with a regular photo, tap the area of the card where you can upload a photo and select “Choose live photo or video.”

Can I edit my video once I add it to my card?

You can add a video to your digital business card if you have a premium subscription. Please complete any video editing before adding the video to your card—you won’t be able to edit your video in the app. HiHello's video height and width are 1024x1024 (anything else will be cropped). The maximum file size for any uploaded video is 20MB.

What else can I add to my digital business card?

One great thing about going digital is that you can put as much information as you’d like on your card, and you’ll never run out of space. Read our blog post, A Guide to Digital Business Cards to learn more about everything you can include on your virtual business card.

How do I add a logo to my business card?

To add a logo on iOS:

Edit your card

Tap “Logo”

Search for your logo, or upload your own.


To add a logo on Android:

Edit your card

Tap “Logo”

Upload your logo.

The ideal logo for a HiHello card is a square logo with a 1:1 aspect ratio or a rectangular logo with a 2:1 aspect ratio. Logos should be tightly cropped (no white space around them) to make them appear as large as possible on the card. A transparent background (PNG) and logo colors with light and dark backgrounds will yield the best results.


Since the logo also appears on virtual backgrounds and email signatures we recommend using a high-resolution logo with a minimum size of 512x512 pixels.

How do I insert my logo in my QR code?

Branded QR codes are available on Professional and Business plans. Once you’ve signed up for a monthly or annual subscription, log into your account on the web app → click your card → Card Settings → QR code.

How do I choose a different card design?

At this time, card designs can only be updated on the HiHello web app. (Don’t worry—as soon as you save your card with the new design, it will automatically appear on your mobile app.)

If you have a HiHello Professional or HiHello Business account, follow these steps to change your card’s design:


1. Log on to your account on the web.

2. Choose a card.

3. Click Select Design.

4. Pick a new style, and click Apply Design.

Sharing Your Digital Business Cards

How do I share my card?

There are a few ways to share your digital business card. We recommend sharing it using your unique QR code, but you can also text, email, and share the link to your card. To share your card, simply double-tap the card you’d like to share and select your preferred sharing method.

Can I share my HiHello card with someone who doesn’t have the app?

You can share your HiHello card with anyone—even if they don’t have the app—via your QR code, email, text message, and link sharing. Once received, anyone can save your contact information by emailing or texting your card to themselves or downloading it as a virtual contact file (.vcf). Read our blog post, How to Receive a Digital Business Card, for more information.

How do I share my card using my QR code?

Every HiHello digital business card has its unique QR code. Double-tap the card you’d like to share and show your HiHello QR code to the person with whom you’re sharing your card. Have them aim their phone’s camera at the code to scan it, and your card will appear on their phone. They’ll have the option to save your card by texting or emailing it to themselves or downloading it as a virtual contact file (.vcf). You can read more about HiHello QR codes in our blog post.

How do I exchange business cards with another HiHello user?

Read our blog post, How to Exchange Digital Business Cards, to learn how to exchange virtual cards with another HiHello user. To learn how to save someone’s virtual business card and how to share your contact information in return, read our blog post, How to Receive a Digital Business Card.

Can I print my HiHello QR code on my paper business card? Will it ever expire?

You can print your QR code on paper business cards, poster boards, fliers, marketing material, and more! Simply tap the QR code to download the image. As long as you have a HiHello account and keep the card active, your QR code will always link back to your card.

To learn more, read our blog post: How to Save a QR Code on Your Phone or Computer.

What is a QR code?

QR stands for Quick Response. A QR code acts like a barcode you’d see at a grocery store. When scanned with a smartphone, it’ll pull up the encoded information. Learn more about QR codes and how to use them by heading to our blog.

I’m having issues texting my card. What’s going on?

All phone numbers in HiHello must be formatted using their full international notation. This means all phone numbers must start with a + and a country code. These are written as follows:

[+][country code][area code][phone number]

For more information, please visit the Twilio website.

Does HiHello support NFC?

Yes, HiHello does support NFC (and for free!). That's right—we're a digital business card app that does not charge extra for NFC compatibility. To set up one of your digital business cards with NFC, create a card, then select the three-dot menu, and tap “Write to NFC.” You can then tap an NFC tag to the top of your device, allowing you to share your card with a simple tap.

Business Card Scanner

Do I need to have a separate QR code scanner app to scan other member’s QR codes?

Nope, not at all. You can either use your smartphone’s camera, or you can use the Scan tab within HiHello. Learn more about scanning QR codes in our blog

How do I scan paper business cards?

If someone hands you a paper business card, we’ll digitize it for you and add it to your contacts list! Simply open the HiHello app, go to the Scan tab, and aim the camera at the business card. Once you submit it, a member of our team will transcribe it (AI is great but there’s nothing like a human touch!), and then once we digitize the card, we’ll add it to your contacts list.

How long does it take for you to transcribe paper business card scans?

Typically we can get to them within 24 hours. If you submit a scan over a weekend or holiday period it may take us a bit longer.

How many paper business cards can I scan?

You can scan up to three physical business cards with the Basic plan every 30 days. Professional, Business, and Enterprise plans allow for more scans monthly, with the option to upgrade further. Visit our Pricing page for more information.

Why can’t I scan more paper business cards?

Since we personally transcribe each scan we don’t have the man-power to allow for unlimited scans. Customers with a Professional plan have the option to upgrade the number of physical card scans they receive each month. To learn more, visit our Pricing page.

Who is reviewing and digitizing my business card scans?

A member of HiHello is reviewing your scans. We are a small but mighty team doing everything in-house.

Self-Healing Address Book

What does “self-healing” mean?

When we say “self-healing address book” we literally mean an address book that heals itself and gets better over time. Whenever a contact updates their information, your address book will automatically update. You’ll never have to worry about having outdated information again.

How do I organize my contacts?

There are multiple ways to organize your contacts! You can view them alphabetically or chronologically (as in, when you met this person), you can organize by contact type (work contact, personal contact, etc.), and you can view them in a grid or list. You can use the search bar to find contacts. We’re also planning on adding more filters and tags in the future! Read more about organizing contacts in our blog.

What are HiHello Groups?

We help you organize your contacts based on what card you’ve given someone. For example, if you share your work card, they’ll be in your work group. Read more about HiHello Groups in our blog.

Can I create my own groups?

You can create groups by adding tags to your contacts. For example, everyone with a “Friends” tag will be in your “Friends” group. Adding tags to contacts is available with our Professional, Business, and Enterprise plans.

Can I send a message to everyone in my group?

Not at the moment, but you’ll be able to soon!

What’s a Live Contact™?

If you share your digital business card with another HiHello member, you’ll become live contacts. Whenever you update your card, they’ll automatically have your latest contact information (and vice versa!).

What do the emojis mean?

If any of your contacts have the lightning bolt emoji (⚡) next to their name, that means they are a live contact. If you’ve synced your HiHello Contact List with your phone’s address book, in addition to seeing the lightning bolt emoji (⚡) you may also see the waving hand emoji (👋). Any contact with 👋 next to them means they were imported from your HiHello Contact List.

How do I add HiHello contacts to my iPhone address book?

Read our blog post, How to Add HiHello Contacts to Your Phone on iOS to learn how to add your HiHello contacts to your iPhone’s address book.

How do I add HiHello contacts to my Android address book?

Read our blog post, How to Add HiHello Contacts to Your Android Phone to learn how to add your HiHello contacts to your Android's address book.

Can I add all of the contacts in my phone’s address book to my HiHello contact list?

You can currently import contacts using Google Contacts, and importing iOS contacts will be available soon. If you’re using Google Contacts, you can sync your Google Contacts with HiHello. Check out our blog post to learn how to sync HiHello with Google Contacts on iOS and the web.

Can I send my updated card to everyone in my address book?

Not yet, but that’s something we’re working on!

Can you explain this “Request Update” feature?

Our Self-Healing Address Book makes it easy to ensure you have everyone’s latest contact information. Go to the HiHello web app, pick a contact, and click “Request an update.” Your contact will receive an email from HiHello (on your behalf) asking them to add more information to their contact. Once they add information, it will automatically be updated for you in your HiHello Contacts!

HiHello Widget

What is the HiHello widget?

The HiHello widget allows you to have your digital business card at your fingertips to make sharing your card even faster. The widget will enable you to share your card from your lock or home screen. You can set up the HiHello widget on Android and iOS.

How do I set up a HiHello widget on my iPhone?

Here’s a step-by-step guide on how to add the HiHello widget to your iPhone.

How do I set up a HiHello widget on my Android?

Here’s a step-by-step guide on how to add the HiHello widget to your Android.

Virtual Backgrounds

How do I add/change/use a Zoom virtual background?

Read our blog post, How To Change Your Zoom Virtual Background to learn how to use a virtual background.

What information is included in my HiHello background for Zoom?

The information on your virtual background is pulled from your digital business card. After you select which card to use, your logo, name, pronouns, title, and, company will be displayed on the upper left corner, and your QR code will be on the right. Anyone on the video call who aims their phone’s camera at your code will have full access to your digital business card. Visit our website for more information on HiHello's virtual backgrounds for Zoom.

Do I have to have a HiHello account to make a Zoom virtual background?

Yes, a HiHello account is needed to create a virtual background because your Zoom virtual background information is generated from your HiHello digital business card.

Where can I make my HiHello virtual background?

You can create your HiHello virtual background for Zoom on our website. Log in with your HiHello credentials, and then you’ll be able to create a virtual background for Zoom.

Why is my virtual background appearing backward?

Both Zoom and Microsoft Teams have a mirroring feature. While your background may appear backward to you, it will display correctly to everyone else on the call. You can turn off mirroring in your video conference application Settings.

Email Signatures

How do I create an email signature?

Use this step-by-step guide to create a custom email signature.

How do I remove “Created with HiHello.me” from the bottom of my signature?

With a premium HiHello account, you can remove our branding from your email signature. Visit our Pricing page for more information.

How many signatures can I make?

You can create unlimited email signatures.

How much do HiHello email signatures cost?

Our email signatures are free to all users. However, if you’d like to remove the HiHello branding from your signature you’ll need to sign up for one of our subscription plans.

If I change my business card, does my signature update automatically?

Yes! Your email signature will automatically update if you are using Gmail or Apple Mail. If you use Outlook as your email platform you will have to manually re-generate your email signature and copy and paste it into your email client.

One of my emails ended up in a spam folder, what should I do?

There is no way to prevent your messages from going to spam definitively, but understanding the sorts of things that commonly affect your score can help you minimize the chances. Mail servers decide which messages should go into spam based on many factors and a scoring system for those factors, none of which is consistent or even made public, from server to server. 

An excellent first step is to use mail-tester.com to see if your email is flagged as spam. Often this will expose server fixes that you can make on your side, such as adding DKIM and SPF records on your mail server to provide further assurance that mail claiming to be from your server came from your server and wasn't forged by someone else.

Having a high ratio of images to words in your email increases the chances of having your email flagged as spam. Since your HiHello signature is an image, sending a concise email with a HiHello signature may make your email more likely to be considered spam. This alone isn’t typically enough to have the message flagged as spam. However, if your email has other spam markers, then the addition of a HiHello signature could categorize your email as spam.

HiHello Business

How do I grant share or admin access to my card?

Granting share or admin access to your card is available with the Business plan. Once you’ve signed up for a monthly or annual subscription:

Log into your account on the web → click the card → Card permissions 

As a reminder, anyone with admin access can edit or delete your card. Anyone with sharer access can only share your card.

How do I view my team’s contacts?

If you have a Business subscription, the admin of the account will see all the contacts within their team. Once signed in to the web or mobile app, click “Contacts,” and you’ll be able to see each team member’s contacts.

I can’t figure out how to upgrade my account on the mobile app. What should I do?

To sign up for a HiHello subscription, you’ll need to do so on the web. Please visit our Pricing page and select the plan that works best for you.

Subscription Plans & Billing

How much does HiHello cost?

HiHello is available for free. If you want access to features like custom colors, different card designs, a personalized URL, removing HiHello branding, and more, you’ll need to upgrade to one of our premium plans. We offer subscriptions for individuals and businesses, with prices starting as low as $3.00/month.

To learn more, visit our Pricing page.

Do you offer any free trials?

While we don’t currently offer any free trials for our premium plans, you’re welcome to take advantage of the app's free version.

How much does it cost to upgrade my account?

HiHello subscriptions start as low as $3/month. Visit our Pricing page to see all our available plans.

How do I upgrade my account?

Visit our Pricing page and select the plan that best fits your needs.

What’s the difference between the Free, Basic, and Professional plans?

Please visit our Pricing page to learn about the differences between our various premium plans.

Do you offer any enterprise options?

We offer Business and Enterprise plans for companies looking to get their entire team set up with digital business cards. HiHello Business comes with everything you see in the Professional plan, plus several premium features like corporate branding, administrative controls, corporate address book, and onboarding assistance.

What’s included with HiHello Business?

Please visit our website's HiHello Business page—or the Pricing page—of our website to learn what’s included with HiHello Business.

How do I sign up for HiHello Business?

Kindly fill out the form at the bottom of the HiHello Business page and we’ll be in touch!

Privacy

Does HiHello sell my personal information?

No. Your personal information is, well, personal. It’s not in our business to sell anyone’s information.

What kind of data does HiHello collect?

To learn more about the data we collect and how we protect it, please refer to our Privacy Policy.