Frequently Asked Questions
Contents
Creating your digital business cards
General
Where can I get HiHello?
How much does HiHello cost?
How do I contact customer support?
I love HiHello! How can I show my support?
You can also help us spread the word about HiHello by posting to your social media accounts and tagging us. We’re always excited to see social media posts featuring your #HiHelloCard!
Where do I send feedback to?
I found a bug! What should I do?
- Web: Click on your name at the top right and select Contact Support.
- Mobile: Tap settings and scroll down to the Contact Support page
- Mail: Contact us at support@hihello.me
I’m interested in writing about HiHello. Who should I contact?
Where can I find your media kit?
I’m interested in joining the HiHello team, are you hiring?
I forgot my password. Can I reset it?
Can I change the email associated with my account?
How do I delete my account?
How do I unsubscribe from marketing emails?
How do I sync to Google Contacts, Microsoft Outlook, or Salesforce?
How to Sync HiHello with Google Contacts on iOS
How to Sync HiHello with Google Contacts on the Web App
How to Sync HiHello Contacts with Microsoft Outlook
How to Sync HiHello with Salesforce
How do I export my contacts?
Why was HiHello created?
Creating Your Digital Business Cards
Can I make digital business cards without downloading the app?
How many digital business cards can I create?
What different cards do you recommend?
What information should I put on my business cards?
For a complete list of items, you can add to your card, check out our guide to digital business cards.
What is the ideal image size and resolution for my photo?
How do I change the color of my digital business cards?
Here’s how to change the color of your card:
Free: Select your card → Edit → Choose any color that appears under the “wave.”
Basic, Professional, or Business: Select your card → Edit → Pick from a preset color, or choose any color on the color wheel to customize the color of your card, the icons, and more.
Any recommendations on what I should write in my business card headline?
How do I add a live photo or video to my card?
Can I edit my video once I add it to my card?
What else can I add to my digital business card?
One great thing about going digital is that you can put as much information as you’d like on your card, and you’ll never run out of space. Read our blog post, A Guide to Digital Business Cards to learn more about everything you can include on your virtual business card.
How do I add a logo to my business card?
To add a logo on iOS:
Edit your card
Tap “Logo”
Search for your logo, or upload your own.
To add a logo on Android:
Edit your card
Tap “Logo”
Upload your logo.
The ideal logo for a HiHello card is a square logo with a 1:1 aspect ratio or a rectangular logo with a 2:1 aspect ratio. Logos should be tightly cropped (no white space around them) to make them appear as large as possible on the card. A transparent background (PNG) and logo colors with light and dark backgrounds will yield the best results.
Since the logo also appears on virtual backgrounds and email signatures we recommend using a high-resolution logo with a minimum size of 512x512 pixels.
How do I insert my logo in my QR code?
Branded QR codes are available on Professional and Business plans. Once you’ve signed up for a monthly or annual subscription, log into your account on the web app → click your card → Card Settings → QR code.
How do I create a custom link?
Custom links are available on Professional and Business plans. Once you’ve signed up for a monthly or annual subscription, log into your account on the web app → click your card → Card Settings → Custom link.
How do I choose a different card design?
At this time, card designs can only be updated on the HiHello web app. (Don’t worry—as soon as you save your card with the new design, it will automatically appear on your mobile app.)
If you have a HiHello Professional or HiHello Business account, follow these steps to change your card’s design:
1. Log on to your account on the web.
2. Choose a card.
3. Click Select Design.
4. Pick a new style, and click Apply Design.
Sharing Your Digital Business Cards
How do I exchange business cards with another HiHello user?
Can I print my HiHello QR code on my paper business card? Will it ever expire?
To learn more, read our blog post: How to Save a QR Code on Your Phone or Computer.
What is a QR code?
I’m having issues texting my card. What’s going on?
[+][country code][area code][phone number]
For more information, please visit the Twilio website.
Does HiHello support NFC?
Business Card Scanner
Do I need to have a separate QR code scanner app to scan other member’s QR codes?
How do I scan paper business cards?
How long does it take for you to transcribe paper business card scans?
How many paper business cards can I scan?
Why can’t I scan more paper business cards?
Who is reviewing and digitizing my business card scans?
Self-Healing Address Book
What does “self-healing” mean?
How do I organize my contacts?
What are HiHello Groups?
Can I create my own groups?
Can I send a message to everyone in my group?
What’s a Live Contact™?
What do the emojis mean?
How do I add HiHello contacts to my iPhone address book?
How do I add HiHello contacts to my Android address book?
Can I add all of the contacts in my phone’s address book to my HiHello contact list?
Can I send my updated card to everyone in my address book?
Can you explain this “Request Update” feature?
HiHello Widget
How do I set up a HiHello widget on my iPhone?
How do I set up a HiHello widget on my Android?
Virtual Backgrounds
How do I create a HiHello virtual background for Zoom?
How do I add/change/use a Zoom virtual background?
What information is included in my HiHello background for Zoom?
Do I have to have a HiHello account to make a Zoom virtual background?
Where can I make my HiHello virtual background?
Do HiHello virtual backgrounds work on Microsoft Teams?
Why is my virtual background appearing backward?
Email Signatures
How do I create an email signature?
How do I upload my email signature to my email client?
How to add an Email Signature to Gmail
How to add an Email Signature to Outlook Desktop
How to add an Email Signature to Outlook Web
How to add an Email Signature to Outlook Desktop Mac
How to add an Email Signature to Apple Mail iOS
How to add an Email Signature to Apple Mail Desktop
How do I remove “Created with HiHello.me” from the bottom of my signature?
How many signatures can I make?
How much do HiHello email signatures cost?
If I change my business card, does my signature update automatically?
One of my emails ended up in a spam folder, what should I do?
An excellent first step is to use mail-tester.com to see if your email is flagged as spam. Often this will expose server fixes that you can make on your side, such as adding DKIM and SPF records on your mail server to provide further assurance that mail claiming to be from your server came from your server and wasn't forged by someone else.
Having a high ratio of images to words in your email increases the chances of having your email flagged as spam. Since your HiHello signature is an image, sending a concise email with a HiHello signature may make your email more likely to be considered spam. This alone isn’t typically enough to have the message flagged as spam. However, if your email has other spam markers, then the addition of a HiHello signature could categorize your email as spam.
HiHello Business
How do I view my team’s contacts?
I can’t figure out how to upgrade my account on the mobile app. What should I do?
Subscription Plans & Billing
How much does HiHello cost?
To learn more, visit our Pricing page.