Frequently Asked Questions
If you already have a HiHello account, we recommend contacting us from within the HiHello app—this will allow us to have your account information available while reviewing your request.
You can also help us to spread the word about HiHello by posting to your social media accounts and tagging us. We’re always excited to see tweets, Facebook and LinkedIn posts, and TikTok and YouTube videos featuring your #HiHelloCard!
Blog Post: How to Sync HiHello with Google Contacts on iOS
Blog Post: How to Sync HiHello with Google Contacts on the Web App
Support for syncing to Microsoft Exchange is on our roadmap and will be released soon. If you’re interested in syncing to Exchange, let us know by emailing email@example.com.
Creating Your Digital Business Cards
Here’s how to change the color of your card:
Free: Select your card → Edit → Choose any color that appears under the “wave.”
Basic, Professional, or Business: Select your card → Edit → Pick from a preset color, or choose any color on the color wheel to customize the color of your card, the icons, and more.
One great thing about going digital is that you can put as much information as you’d like on your card, and you’ll never run out of space. Read our blog post, "A Guide to Digital Business Cards" to learn more about everything you can include on your virtual business card.
Here is a full list of what you can add to your card:
- Name (including a prefix, first name, middle name, last name, and suffix)
- Accreditations (like M.D., Ph.D., etc)
- Maiden name
- Preferred name (for example, Dr. Jones)
- Phone numbers
- Email addresses
- Physical addresses
- Nintendo Switch
- Xbox Live
To add a logo on iOS:
- Edit your card
- Tap “Logo”
- Search for your logo, or upload your own.
To add a logo on Android:
- Edit your card
- Tap “Logo”
- Upload your logo.
The ideal logo for a HiHello card is a square logo with a 1:1 aspect ratio, or, a rectangular logo with a 2:1 aspect ratio. Logos should be tightly cropped (no white space around them) to ensure that they appear as large as possible on the card. A transparent background (PNG) and logo colors that work with both light and dark background will yield best results.
Since the logo is also used on virtual backgrounds and on email signatures we recommend using a high resolution logo with a minimum size of 512x512 pixels so that it can be resampled and adjusted for different use cases.
More card designs are on the horizon! To stay up-to-date with the latest features, make sure you enable HiHello’s push notifications.
Sharing Your Digital Business Cards
To learn more, read our blog post: How to Save a QR Code on Your Phone or Computer.
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For more information, please visit the Twilio website.
Business Card Scanner
Self-Healing Address Book
Now, if you’ve synced your HiHello Contact List with your phone’s address book, in addition to seeing the lightning bolt emoji (⚡) you may also see the waving hand emoji (👋). Any contact with 👋 next to them means they were imported from your HiHello Contact List.
A good first step is to use https://www.mail-tester.com to test an email that you send. Often this will expose server fixes that can be made on your side, such as adding DKIM and SPF records on your mail server to give greater assurance that mail claiming to be from your server actually came from your server and wasn't forged by someone else.
One of the factors that reduces your spam score is if you have a high ratio of images to words in your email. Since your HiHello signature is an image, sending a very short email with a HiHello signature will cause your score to be lower. Typically this alone won't be enough to get your message flagged as spam, but if you already have other problems that are dragging down your score, the addition of a HiHello signature can push your score below the threshold where some servers will consider it to be spam.
Log into your account on the web → click the card → Card permissions
As a reminder, anyone with admin access can edit or delete your card. Anyone with sharer access can only share your card.
Subscription Plans & Billing
To learn more, visit our Pricing page.