Frequently Asked Questions

Contents

General

Creating your digital business cards

Sharing your digital business cards

Business card scanning

Self-Healing Address Book

Virtual backgrounds

Email signatures

HiHello widget

HiHello Business

Subscription plans & billing

Privacy

General

Where can I get HiHello?

You can download the HiHello app for free in the App Store and Google Play Store. You can also use HiHello on the web.

How much does HiHello cost?

While you can download the app and create and share your digital business cards for free, we offer monthly and annual subscription plans for both individuals and businesses who are looking for a premium experience. To learn more, please visit our Pricing page.

Is HiHello active on social media?

Yes! We regularly post on our Twitter, Facebook, and LinkedIn pages. Follow us to keep up with the latest product updates.

I’m running into a problem, how do I contact customer support?

Oh no! We’re sorry you’re encountering an issue. If you can’t find the answer in this FAQ page, you can fill out a form on our Contact Us page or email us at support@hihello.me.

If you already have a HiHello account, we recommend contacting us from within the HiHello app—this will allow us to have your account information available while reviewing your request.

I love HiHello! How can I show my support?

We’re so glad you’re loving HiHello! We'd love for you to you leave us a 5-star review in the App Store or Google Play Store.

You can also help us to spread the word about HiHello by posting to your social media accounts and tagging us. We’re always excited to see tweets, Facebook and LinkedIn posts, and TikTok and YouTube videos featuring your #HiHelloCard!

Where do I send feedback to?

We love receiving feedback, it’s how we make HiHello better! Please send any and all feedback to feedback@hihello.me, or fill out a form on our Contact Us page.

I found a bug! What should I do?

If you found a bug, please fill out a form on our Contact Us page, or let us know at support@hihello.me and we’ll do our best to get it fixed right away.

I’m interested in writing about HiHello, who should I reach out to?

Hi, hello 👋 If you’re writing an article about HiHello please contact press@hihello.me and we’ll get back to you as soon as we can! In the meantime, check out our Press page

Where can I find your media kit?

You can view our media kit on our Press page.

I’m interested in joining the HiHello team, are you hiring?

We’re flattered you’re interested in joining our team—check out our current openings! If you don’t see anything that’s a fit, feel free to drop us an email at jobs@hihello.me and we’ll let you know if we think it’s a match.

I forgot my password. Can I reset it?

You can reset your password here.

Can I change the email associated with my account?

You can change your email address in your HiHello Settings. Remember, the email address associated with your account is used for logging in and for all HiHello communications.

How do I delete my account?

We’d love for you to stay, if there’s anything we can do to make your experience better please email us at feedback@hihello.me. If you’re set on deleting your account, go to Settings and under Account, tap Delete Account.

How do I unsubscribe from marketing emails?

If you’d like to stop receiving marketing emails, please click "Unsubscribe" at the bottom of the email to be removed from that list. Please note that if you are a HiHello user, there are certain product-related emails that you will continue to receive. These emails are an integral part of the HiHello app.

How do I sync to Google Contacts or Microsoft Exchange?

We currently allow for syncing to Google Contacts on iOS and the web:

Blog Post: How to Sync HiHello with Google Contacts on iOS
Blog Post: How to Sync HiHello with Google Contacts on the Web App

Support for syncing to Microsoft Exchange is on our roadmap and will be released soon. If you’re interested in syncing to Exchange, let us know by emailing feedback@hihello.me.

Can I export my contacts?

Yes—you can export your contacts in HiHello Settings.

Any advice on becoming a better networker?

Yes, we gave lots of advice! Visit our blog, turn on push notifications, and follow us on Twitter to keep up with the latest networking tips and trends.

Why was HiHello created?

Connecting with the right person can be life-changing. HiHello was created because we want to help people grow and nurture their networks. To learn more, visit our About Us page and read HiHello CEO and Co-founder Manu Kumar’s blog post about what led him to start HiHello.

Creating Your Digital Business Cards

Can I make digital business cards without downloading the app?

Absolutely! You can make and share your own digital business cards on your computer with the HiHello web app. We recommend that you download the iOS or Android app, so your cards will be available to you when you’re on the go.

How many digital business cards can I create?

You can make up to four different digital business cards with the free plan. If you need more than that, you’ll need to upgrade to a monthly or annual subscription. To learn more, please visit our Pricing page.

What different cards do you recommend?

Everyone has their own preferences, but we recommend having cards for personal use, work, networking, your email, and/or your phone number. 

What information should I put on my business cards?

The possibilities are endless! You can add your phone number(s), email(s), any social media handles, your company logo, payment and messaging apps, and more. If you have a subscription to one of our premium plans you can even add a video or live photo to your card—it’ll help you make a great first impression!

Is it okay to put social media handles on my digital business card? Is that unprofessional?

It’s perfectly acceptable to include your social media profiles in your business card.

How do I change the color of my digital business cards?

The free version of HiHello comes with 10 colors to choose from. If you want to customize the color(s) of your card even further, you’ll need to sign up for one of our subscription plans.

Here’s how to change the color of your card:

Free: Select your card → Edit → Choose any color that appears under the “wave.”
Basic, Professional, or Business: Select your card → Edit → Pick from a preset color, or choose any color on the color wheel to customize the color of your card, the icons, and more.

Any recommendations on what I should write in my business card headline?

It depends on the type of card you’re creating. If it’s a networking card, perhaps list out your core skills and a few companies you’ve worked out. If it’s a personal card, maybe make it a little more fun and write a bit about who you are outside of work! The headline can be a maximum of 280 characters and can also include links, @mentions, and emojis.

How do I add a live photo or video to my card?

The option to add a live photo or video to your card is available with any HiHello paid plan. Just like you would with a normal photo, tap the area of the card where you can upload a photo, and select “Choose live photo or video.”

Can I edit my video once I add it to my card?

If you have a monthly or annual subscription, you can add a video to your digital business card. All video editing should be done prior to adding the video to your card—you won’t be able to edit your video in the app. In HiHello, the video height and width are 1024x1024 (anything else will be cropped). The maximum file size for any uploaded video is 20MB.

What else can I add to my digital business card?

One great thing about going digital is that you can put as much information as you’d like on your card, and you’ll never run out of space. Read our blog post, "A Guide to Digital Business Cards" to learn more about everything you can include on your virtual business card.

Here is a full list of what you can add to your card:

  • Name (including a prefix, first name, middle name, last name, and suffix)
  • Accreditations (like M.D., Ph.D., etc)
  • Pronouns
  • Maiden name
  • Preferred name (for example, Dr. Jones)
  • Title
  • Company
  • Headline
  • Phone numbers
  • Email addresses
  • Physical addresses
  • Websites
  • Links
  • Twitter
  • Instagram
  • LinkedIn
  • Facebook
  • YouTube
  • WhatsApp
  • Snapchat
  • TikTok
  • GitHub
  • Yelp
  • Venmo
  • PayPal
  • CashApp
  • Zelle
  • Calendly
  • Discord
  • Twitch
  • Telegram
  • Skype
  • WeChat
  • Signal
  • Nintendo Switch
  • PSN
  • Xbox Live
  • Dates
  • Notes

How do I add a logo to my business card?

To add a logo on iOS:

  1. Edit your card
  2. Tap “Logo”
  3. Search for your logo, or upload your own.


To add a logo on Android:

  1. Edit your card
  2. Tap “Logo”
  3. Upload your logo.


Logos can either be rectangular or square. For the best results, your logo should be a transparent PNG with minimal whitespace around the logo.

How do I include a custom color on my card?

Custom colors are available on all premium plans. Once you’ve signed up for a monthly or annual subscription, log into your account on the web app and edit your card. You’ll then be able to select the color(s) you want to use on your card, icons, and more.

How do I insert my logo in my QR code?

Branded QR codes are available on Professional and Business plans. Once you’ve signed up for a monthly or annual subscription, log into your account on the web app → click your card → Card Settings → QR code.

How do I create a custom link?

Custom links are available on Professional and Business plans. Once you’ve signed up for a monthly or annual subscription, log into your account on the web app → click your card → Card Settings → Custom link.

How do I choose a different card design?

More card designs are on the horizon! To stay up-to-date with the latest features, make sure you enable HiHello’s push notifications.

Sharing Your Digital Business Cards

Can I share my HiHello card with someone who doesn’t have the app?

You can share your HiHello card with anyone—even if they don’t have the app—via your QR code, email, text message and link sharing. Once received, anyone can save your contact information by emailing or texting your card to themselves, or downloading it as a .vcf. Read our blog post, “How to Receive a Digital Business Card” for more information.

How do I share my card?

There are a few ways to share your digital business card. We recommend sharing it using your unique QR code, but you can also text, email, and share the link to your card. To share your card, simply double-tap the card you’d like to share. From there someone can scan your QR code, or you can send someone your card using email, text messaging, link sharing, and more.

How do I share my card using my QR code?

Every HiHello digital business card has its own unique QR code. Double-tap the card you’d like to share and show your HiHello QR code to the person with whom you’re sharing your card. Have them aim their phone’s camera at the code to scan it, and your card will appear on their phone. They’ll have the option to save your card by texting or emailing it to themselves or download it as a .vcf. You can read more about HiHello QR codes in our blog post.

How do I exchange business cards with another HiHello user?

Read our blog post, "How to Exchange Digital Business Cards" to learn how to exchange virtual cards with another HiHello user.

How do I receive a HiHello digital business card?

Read our blog post, "How to Receive a Digital Business Card" to learn how to save someone's virtual business card, and how to share your contact information in return.

Can I print my HiHello QR code on my paper business card? Will it ever expire?

Yes, simply tap the QR code to download the image. You can now include your QR code on your (paper) business cards, marketing materials, on your thesis, etc. It will never expire—as long as you have a HiHello account and the card in your account, your QR code will always link back to your card. 

To learn more, read our blog post: How to Save a QR Code on Your Phone or Computer.

What is a QR code?

QR stands for Quick Response. A QR code kind of acts like a barcode you’d see at a grocery store. When scanned with a smartphone, it’ll pull up the information it’s encoded with.

Why are you using QR codes?

QR codes make it very easy to share your digital business card with someone, even if they don't have the app. All the other person needs to do is point their smartphone’s camera at your HiHello QR code and then they’ll have all your information at their fingertips.

I’m having issues texting my card. What’s going on?

All phone numbers in HiHello must be formatted using their full international notation. This means all phone numbers must start with a + and a country code. These are written as follows:

[+][country code][area code][phone number]

For more information, please visit the Twilio website.

Business Card Scanner

Do I need to have a separate QR code scanner app to scan other member’s QR codes?

Nope, not at all. You can either use your smartphone’s camera, or you can use the Scan tab within HiHello. Learn more about scanning QR codes in our blog

How do I scan paper business cards?

If someone hands you a paper business card, we’ll digitize it for you and add it to your contacts list! Simply open the HiHello app, go to the Scan tab, and aim the camera at the business card. Once you submit it, a member of our team will transcribe it (AI is great but there’s nothing like a human touch!), and then once we digitize the card, we’ll add it to your contacts list.

How long does it take for you to transcribe paper business card scans?

Typically we can get to them within 24 hours. If you submit a scan over a weekend or holiday period it may take us a bit longer.

How many paper business cards can I scan?

With the free plan, you can scan up to three physical business cards every 30 days. Our premium plans allow for increased card scanning, with the option to add-on even more card scans per month. Visit our Pricing page for more information.

Why can’t I scan more paper business cards?

Since we personally transcribe each scan we don’t have the man-power to allow for unlimited scans. Customers with a Professional or Business plan have the option to upgrade the number of physical card scans they receive each month. To learn more, visit our Pricing page.

Help! I have more paper business cards to scan, but my app says I hit my limit. What should I do?

We can help with that! Customers with a Professional or Business plan have the option to upgrade the number of physical card scans they receive each month. To learn more, visit our Pricing page.

How do I get more card scans?

If you need more than three paper card scans per month, please upgrade your account to one of our premium plans and add the card scanning upgrade. Visit our Pricing page for more information.

Who is reviewing and digitizing my business card scans?

We do everything in-house (we’re a small but mighty team!) so a member of the HiHello team is reviewing your scans.

Self-Healing Address Book

What does “self-healing” mean?

When we say “self-healing address book” we literally mean an address book that heals itself and gets better over time. Whenever a contact updates their information, your address book will automatically update. You’ll never have to worry about having outdated information again.

How do I organize my contacts?

There are multiple ways to organize your contacts! You can view them alphabetically or chronologically (as in, when you met this person), you can organize by contact type (work contact, personal contact, etc.), and you can view them in a grid or list. We’re also planning on adding more filters, tags, and a search feature in the near future! Read more about organizing contacts in our blog.

What are HiHello Groups?

We automatically group your contacts based on which card you’ve given them. For example, if you give someone your work card, they’ll be in your work group. Read more about HiHello Groups in our blog.

Can I create my own groups?

You can create your own groups by adding tags to your contacts. For example, everyone with a “Friends” tag will be in your “Friends” group. Adding tags to contacts is available with our Professional and Business plans.

Can I send a message to everyone in my group?

Not at the moment, but you’ll be able to soon!

What’s a Live Contact™?

If you share your digital business card with another HiHello member, you’ll become live contacts. Whenever you update your card, they’ll automatically have your latest contact information (and vice versa!).

What do the emojis mean?

You have a keen eye! If any of your contacts have the lightning bolt emoji (⚡) next to their name, that means they are a live contact. 
Now, if you’ve synced your HiHello Contact List with your phone’s address book, in addition to seeing the lightning bolt emoji (⚡) you may also see the waving hand emoji (👋). Any contact with 👋 next to them means they were imported from your HiHello Contact List.

How do I add HiHello contacts to my iPhone address book?

Read our blog post, "How to Add HiHello Contacts to Your Phone on iOS" to learn how to add your HiHello contacts to your iPhone’s address book.

How do I add HiHello contacts to my Android address book?

Read our blog post, "How to Add HiHello Contacts to Your Android Phone" to learn how to add your HiHello contacts to your Android's address book.

Can I add all of the contacts in my phone’s address book to my HiHello contact list?

Not yet, but you’ll be able to soon. If you’re using Google Contacts, you can sync your Google Contacts with HiHello. Check out our blog post to learn how to sync HiHello with Google Contacts on iOS and the web.

Can I send my updated card to everyone in my address book?

Not yet, but that’s something we’re working on!

Can you explain this “Request Update” feature?

Our Self-Healing Address Books makes it easy to ensure you have everyone’s latest contact information. Go to the HiHello web app, pick a contact, and click “Request an update.” Your contact will receive an email from HiHello (on your behalf) asking them to add more information to their contact. Once they add information it will automatically be updated for you in your HiHello Contacts!

HiHello Widget

What is the HiHello widget?

The HiHello widget makes sharing your card even faster. The widget allows you to share your digital business card from your lock or home screen. You can set up the HiHello widget on Android and iOS.

How do I set up a HiHello widget on my iPhone?

Here’s a step-by-step guide on how to add the HiHello widget to your iPhone.

How do I set up a HiHello widget on my Android?

Here’s a step-by-step guide on how to add the HiHello widget to your iPhone.

How can I get the new HiHello widget on iOS 14?

Read our blog post to learn how to set up the widget on iOS 14.

Virtual Backgrounds

How do I add/change/use a Zoom virtual background?

Read our blog post, How To Change Your Zoom Virtual Background” to learn how to use a virtual background.

What information is included in my HiHello background for Zoom?

The information on your virtual background is pulled from your digital business card. After you select which card to use, your logo, name, title, and company will be displayed on the upper left corner, and your QR code will be on the right. Anyone on the video call who aims their phone’s camera at your code will have full access to your digital business card. Visit our website for more information on HiHello's virtual backgrounds for Zoom.

Do I have to have a HiHello account to make a Zoom virtual background?

To use our virtual background maker, yes. You’ll need to create a digital business card first, then we can link your card to your virtual background.

Where can I make my HiHello virtual background?

You can create your HiHello virtual background from Zoom on our website. Simply log in with the same information you used when you created your HiHello account, and then you’ll be able to create your own virtual background for Zoom.

Do HiHello virtual backgrounds work on Microsoft Teams?

Yes! Read our blog post, "How to Add a Custom Background in Microsoft Teams" to learn more.

Why is my virtual background appearing backward?

Both Zoom and Microsoft Teams have a mirroring feature. While your background may appear backward to you, it will display correctly to everyone else on the call. You can turn off mirroring in Settings.

Email Signatures

How do I create an email signature?

Log into your account on the web app and click Email Signatures. From there you’ll be able to choose which business card you want to use, as well as select a signature style. Generate and copy your signature, and then paste it into your email client’s signature settings.

How do I upload my email signature to my email client?

Every email provider is different. When you go to generate and copy your signature, you’ll see that we listed out a few of the more popular email clients (for example, Gmail) and provided instructions on how to use your signature in each client.

How do I remove “Created with HiHello.me” from the bottom of my signature?

You can remove the HiHello branding from your email signature with a premium account. Visit our Pricing page for more information.

How many signatures can I make?

Make as many as you’d like!

How much do HiHello email signatures cost?

Our email signatures are free to all users. However, if you’d like to remove the HiHello branding from your signature you’ll need to sign up for one of our subscription plans.

If I change my business card, does my signature update automatically?

No. If you make any updates to your business card that you want reflected on your email signature, please re-generate your signature and copy and paste it into your email client.

HiHello Business

How do I grant share or admin access to my card?

Granting share or admin access to your card is available with the Business plan. Once you’ve signed up for a monthly or annual subscription:

Log into your account on the web → click the card → Card permissions 

As a reminder, anyone with admin access can edit or delete your card. Anyone with sharer access can only share your card.

How do I view my team’s contacts?

If you have a Business subscription, the admin of the account will be able to see all the contacts their team gathers. Once signed in to the web app, click “Contacts” and you’ll be able to see the contacts of each team member.

I can’t figure out how to upgrade my account on the mobile app. What should I do?

Presently, to sign up for a HiHello subscription you’ll need to do so on the web. Please visit our Pricing page and select the plan that works best for you.

Subscription Plans & Billing

How much does HiHello cost?

HiHello is available for free. However, if you want access to premium features like custom colors, a personalized URL, and more, you’ll need to upgrade to one of our paid plans. We offer monthly and annual subscriptions for both individuals and businesses, with prices starting as low as $3.00/month.

To learn more, visit our Pricing page.

Do you offer any free trials?

While we don’t currently offer any free trials, you’re welcome to take advantage of the free version of the app.

How much does it cost to upgrade my account?

HiHello subscriptions start as low as $3/month. Visit our Pricing page to see all our available plans.

How do I upgrade my account?

Visit our Pricing page and select the plan that best fits your needs. You’ll then be taken to a checkout page where you can select any add-ons and enter your payment information.

What’s the difference between the Free, Basic, and Professional plans?

Please visit our Pricing page to learn about the differences between our various premium plans.

Do you offer any enterprise options?

We offer a Business plan for people looking to get their entire team or company set up with digital business cards. HiHello Business comes with everything you see in the Professional plan, plus a number of premium features like corporate branding, administrative controls, corporate address book, and onboarding assistance.

What’s included with HiHello Business?

Please visit the HiHello Business page—or the Pricing page—of our website to learn what’s included with HiHello Business.

How do I sign up for HiHello Business?

Kindly fill out the form at the bottom of the HiHello Business page and we’ll be in touch!

Privacy

Does HiHello sell my personal information?

No. Your personal information is, well, personal. It’s not in our business to sell anyone’s information.

What kind of data does HiHello collect?

To learn more about the data we collect and how we use it, please refer to our Privacy Policy.